(678) 705-4320

Frequently Asked Questions

Questions about Time to Escape?  We have answers for many questions below, or Contact Us

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Frequently Asked Questions

Policies
What are your hours of operation?
  • Sunday-Thursday: Noon to 10pm
  • Friday: Noon to 11pm
  • Saturday: 9:30am to 11pm

Note: We open at custom dates and times for scheduled Team Building and Private events.

What is the cost per person?
The current ticket price per person is $28 for any of our escape rooms. We do not charge for participants 4 years old or under.
Are there any age restrictions?

We have no age restrictions – anybody can play! Though a parent or guardian will also need to sign a waiver for anyone under 18. We do not charge for participants 4 years old or under.

Additionally, children under 12 must be accompanied by an adult. Children aged 13-15 may play without an adult in the room, but one must remain on-site in the event adult supervision is required. Game Masters may request that an adult join a room in progress to help control rowdy children.

For groups with young children (7 and under) we recommend booking the room just for your group. This is to ensure the best experience for everyone. Please call us to discuss your specific circumstance.

Do I need to book an appointment to play?
We highly recommend making a reservation before you come. This way, your slots are secured for the time block you choose. Walk-ins are welcome, but we cannot guarantee availability without a prior reservation.
What forms of payment are accepted?
We accept every major credit and debit card. You can book online for a room and time of your choice here, or you can call us to book over the phone. We do not accept cash but we do accept check for Team Building or other Special Events.
How many people can be in the rooms at one time?
For Escape From Alcatraz and King Tut’s Tomb, our player maximum is 10. For Al Capone’s Speakeasy, our player maximum is 14. Our only minimum requirement is for 3 people in Al Capone’s Speakeasy. If you’d like to book for a higher number of players, please call us at (678) 705-4320.
Is it possible to play with just my group?

Absolutely! To book a private experience, you will need to reserve all available slots for your selected time block in the room of your choice. You can do this online by selecting “Private Event: book entire escape room”, or by calling us at (678) 705-4320.

From Sunday through Friday, you can purchase 10 tickets for the price of 8, and reserve the whole of King Tut’s Tomb or Escape from Alcatraz. (This does not apply on Saturdays, nor for Al Capone’s Speakeasy.)

If you are interested in booking a room for a birthday party, large gathering, or team building event, please call us at (678) 705-4320, or email our Marketing & Events Manager at [email protected] for more information specific to you.

What is your change and cancellation policy? Do you give refunds?

We do not allow cancellations. You are welcome to change your reservation at any time up to four hours before your reserved time slot. You may change the time and date of your booking by following the link provided in your confirmation email, or giving us a call. If you need to cancel within four hours of your reservation, please call us at (678) 705-4320.

We do not provide refunds for missed bookings. However, if you arrive too late or are unable to make your reservation, you may choose to “Stand By” for a later booking that same day. If a game is about to begin, and slots are available for you and your party, you can join that game! You may remain on “Stand By” until the end of the same day as your original booking.

What time should I arrive?
We recommend arriving 15 minutes before your start time. This leaves plenty of time to sign waivers, use the restroom, and be briefed by your Game Master about rules, gameplay, and expectations.
What happens if I am running late?

We recommend arriving 15 minutes before your start time, but if life happens and you’re running behind, try to give us a call and update us on your ETA. If you are more than 5 minute late, the experience may start without you. We will usher you into the room, but you will not have the full 60 minutes of time remaining.

If you are 15 minutes late or less, you may join the game already in progress. However, if you are more than 15 minutes late, we cannot allow you to join. This would either give you too little time to complete the challenge, or interrupt a game in progress, and we don’t want to take away from the players’ immersive experience.

We do not provide refunds for missed bookings. However, if you arrive too late or are unable to make your reservation, you may choose to “Stand By” for a later booking that same day. If a game is about to begin, and slots are available for you and your party, you can join that game. You may remain on “Stand By” until the end of the same day as your original booking.

How do I get to Time to Escape?

Our address is: 1441 Dresden Dr NE #230, Atlanta, GA 30319. There is free street parking and lot parking available. Complimentary valet parking is available after 5pm.

We are located: in the same building as Haven Restaurant, Valenza Restaurant and Vero Pizza. On the ground floor, midway between Haven and Valenza, is a double door that opens to an elevator. Take the elevator to the second floor and turn left. We are located at the end of the hallway, opposite from Restoration Dental. Alternatively, there are staircases on either side of the building near the outdoor patios of Haven and Valenza, respectively. You may use the stairs to reach the second floor catwalk, and find our entrance on the side of the building facing the parking lot.

About Our Escape Rooms
What is an “Escape Room?”

We’re glad you asked! An escape room is a live-action adventure game. Players (that’s you) are locked in a room, and challenged to use objects and elements of the space to solve a series of puzzles in order to escape within a set time limit.

At Time to Escape, you will be placed in a highly realistic, themed room, and will need to use your critical thinking and teamwork skills to solve the mystery inside, escape within one hour, and go down in history as a  “winner” of the room!

How difficult are the games?
The difficulty varies. We have up-to-date stats on the webpages for each of our rooms. They gauge success rates, and include a leaderboard highlighting the fastest escape. Escape from Alcatraz is the easiest and most traditional room. King Tut’s Tomb is slightly more challenging, and requires more critical thinking. Al Capone’s Speakeasy is the most challenging, but the most rewarding and innovative of our rooms.
Are there cameras in the escape rooms?
Yes. We use cameras to monitor your live experience. This is how your Game Master will know how to guide you (if you need it!).
What happens if we don’t solve anything?
Not to worry. You will be in contact with your Game Master the entire time, and he or she will provide up to three clues, at your request. We won’t leave you stranded! (maybe)
Will I be in danger at any point?
Not at all. The rooms are designed with safety in mind, first and foremost. All games are closely monitored by our staff, and players can leave the rooms for any reason at any time.
Will I be locked inside a room with no way to get out in an emergency?
No. You will always have the ability to exit the room to the common area, and move to a safe location in the case of an emergency.
How scary are the games? Are they family friendly?
The rooms are designed to entertain and challenge, rather than scare. There are no loud or sudden noises, nothing “jumps” out at you, and no upsetting themes or imagery are involved. Our rooms are very family friendly. Al Capone’s Speakeasy has implied alcohol use and gambling, but is still a PG experience.
Do I need to bring anything?
You do not need to bring anything with you. The experience isn’t physically taxing, but we do recommend wearing comfortable clothes.
Can I take pictures or videos in the rooms?
We do not allow photography or recording of audio or video in any of our rooms. We do, however, take photo(s) at the end of the experience!
Will I be able to use my cell phone?
We do not allow cell phone use inside the rooms. This includes flashlight use. If you need to make or take a call or text, please be courteous and step outside of the room to our common area. However, we encourage you to disconnect for the hour you’re with us, and become fully immersed in your adventure.
Have more questions? Get in touch with us.
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